Customer List report issues

[tprovin]

Every time I attempt to pull a customer list report, K-Billing freezes up. Is this a none functional report? I updated my version to 1.386.

Tony

[K Software]

It works great here.. Do you get any kind of error message with the crash?

[tprovin]

After a while, sometimes I get an error box. Indicates to look at the Kbillig-error.log

Here is the contents.


kBilling Version: 1.3.86
Error Number: -1073741819
Module: kbilling_main.pb
Line Number: 37570
Windows Version: Windows XP


Tony

[K Software]

Very strange! I can't reproduce that here at all.

Can you try it with the 1.3.87 beta?

Download it from : http://www.k-billing.com/kbilling_installer_beta.exe

Be sure to save a backup of your company file before installing!

[tprovin]

Now I get this error information.

kBilling Version: 1.3.87
Error Number: -1073741819
Module: kbilling_main.pb
Line Number: 37497
Windows Version: Windows XP

[K Software]

Interesting.. Are you using a localized version of Windows XP (anything non-English)?

It seems to be a problem translating Unicode characters on your system. I've never run into that before.

[tprovin]

This is occurring on five computers (3 are running XP Professional of which 2 are upgrades from Windows 2000 Professional), a Windows 2000 Professional computer and a Windows XP Media Center version. No modifications at all. The problem occurs when we access the databased on a Windows 2003 Server and when it is on the local computer.

[K Software]

It must be something in one of the customer records then. You wouldn't have some sort of system problem on that many computers. I have more than 30 different test company files here that I've tried it on without a problem.

If you can, drop support@ksoftware.net a line and we'll see if we can't track it down further. I don't want you to post any customer information here in a public forum and we're going to have to dive in there to determine what is happening..

Thanks!

[K Software]

Hi Tony.. Just an FYI - I didn't receive that email you were sending. If you sent it and it was rejected, let me know!

Thanks!

[tprovin]

It hasn't been bounced back on my end.

I will setup an HTML site for you to download the file.

[K Software]

Ok, that will work! Don't post it on the forum though! Just email the link over to support@ksoftware.net please.

Thanks!!