When I process a credit card, processor receives incomplete/incorrect name

[sharonb]

When I type a customers name and address on the invoice, I then process it through Authorize.net. The transactions are working but Authorize.net receives an incorrect name. Ex-Susan E Smith is received as E, Susan. I do not use periods so could this be the problem? This has happened everytime I use an initial.

[robin]

Have you tried just adding Susan Smith to first confirm it is taking the length of the string?? Then you can possibly try adding a commar as a delimiter.. However I would try just Susan Smith first too confirm.. I use auth.net and have not had any of these issues

Robin

[K Software]

I believe that is Authorize.Net parsing the string that way. I have a call in to their technical support and am waiting on their answer. In the meantime you might not want to use hyphens (-) in names for credit cards. The name required on the credit card payment window does require the name *exactly* as written on the card (according to Visa/MC).

[sharonb]

I have never used a hypen, only a period once. It seems to only want a first and last name. The problem comes in if I use a middle initial or Dr. preceding the first name.

[robin]

go to teh processing page on authorize.net web site and run a credit card from there using the same name string (for $1), that way we can identify what the problem is.. I.e if it is the processing engine or the way the data string is formatted.

BTW I have seen this with prefix's i.e. Dr. John Smith, where the card is run it comes back as D.Smith not Dr. John Smith

Robin

[K Software]

I just confirmed this with Authorize.Net, the period indicates a middle initial and only a single character is used (So Dr. becomes D.).

[K Software]

After speaking with you on the phone I tracked down the problem. Sorry I misunderstood! I'll get that fixed in an update this week!