Having trouble since new update

[Lori]

Since the new update that I did this morning, I don't show anything in in the invoice window or products window. If I go over to customers, I can find them & look at them & make payments to them, print & all, but the lists are gone in the other windows. What to do?

[K Software]

Try right-clicking on the invoices grid and products grid and select "Reset Grid Layout" - see if that helps.

[Lori]

Thanks, I hadn't had that happen before. All better now. Thanks for the fast answer!!

[K Software]

No problem!

[Lori]

In the invoice window, the "Invoice Item Quick View" is empty even when an invoice is highlighted in the gride above. I tried right clicking & looking to reset grid & I have no response to the right click.

Lori
:confused:

[K Software]

Is there anything in the grid at all? The right-click only responds if the grid has items listed.

[Lori]

The right click worked when the invoices & products were empty when I asked for help this weekend & it worked.

Anyway yes the empty lines are there in quick look & nothing happens right clicking

Lori

[K Software]

Sorry Lori - I misread your post completely. I'm looking at that right now - I'll get back to you in a few minutes with a solution.

[K Software]

I'll add the reset for the quick view into the main invoice search grid reset but that will only happen in the next release
(http://www.k-billing.com/kbilling_installer_beta.exe if you want to install/use the beta release).

If you don't want to install the beta release the quickest way is to totally reset your grid settings by closing kBilling and erasing the file C:\Documents and Settings\All Users\Application Data\kBilling\kbilling.pref (I know, that is a huge file path!). That will reset all grids and temporary preferences like window sizes and such.

[Lori]

I got an error message...DeleteFile Failed: Code 5
Access denied
And then the usual RETRY IGNORE(not recommended) & ABORT

I guess I should wait for the regular update when it comes out?

Lori

[K Software]

That just means that kBilling was running when you tried the installer. Make sure kBilling is closed and try it again.

If you don't want to install just erase that pref file and all should go back to normal.